Answers to Frequently Asked Questions.

If you’re outside the UK…

EU sales.
EU pricing.

VAT is zero-rated for EU customers. Our published prices are in GBP and include VAT but this will be removed when your shipping country is entered before checkout: no payment details are requested at this stage.

Paying in Euros

Our bank will convert transfers made in Euros to GBP and charge a fee to do so. If you make a bank transfer in Euros, you will need to pay all transfer fees otherwise the funds we receive will not be the invoice total.

Couriers and rates.

Shipping to the EU is £45 and is handled by TNT or DHL. For speed and peace of mind we use an express service which is tracked, insured and signed-for. Small packages are usually sent by Royal Mail or Parcelforce and ship free of charge.

Rules of origin.

Pipedream frames are fabricated in Taiwan.

Imports, duty and taxes.

Before 1st January 2021, VAT was included at checkout but this is now charged at import. With the addition of duty, the cost of goods are approximately 5% more than they were in 2020.

You, the customer, are responsible for any EU duty, tax or fees demanded by customs or by freight handlers when your order is imported so we advise you to contact your relevant authorities to check the charges.

The Harmonised Tariff Code for bicycle frames and forks and parts thereof begins with 8714.91.XX. All other component parts begin with 8714.XX.XX (where XX identifies the item). EU duty on bicycle frames and forks and parts thereof (of non-preferential origin) is charged at 4.7%.

IMPORTANT: Any information is provided for guidance only and may be subject to change.

International sales.
Prices.

The published prices are in GBP and include VAT (20%) for UK customers only. VAT will be removed when your shipping country is entered before checkout: no payment details are requested at this stage.

Payment Options.

You can complete your order by credit or debit card, bank transfer or PayPal.

Card payments: Global Payments is the secure payment gateway. If you’re outside the UK, we advise you to contact your card issue so they don’t decline your transaction.

Paying in USD: If you’d prefer to pay in USD by card or bank transfer, let us know in the customer notes section at checkout then select Bank Transfer. Your order will be created and we will contact you to process your payment in USD.

PayPal: A 2.9% transaction fee is added to the invoice total to cover PayPal fees. We do not charge customers outside the UK the Cross Border Fee that PayPal charge for processing a transaction outside the account-holding country.

We ship worldwide.

If you can’t select your country at checkout then contact us and we’ll give you a quote: let us know your address or post/zip code.

Couriers and rates.

Shipping is handled by TNT (FedEx in the USA) or DHL. For speed and peace of mind we use an express service which is tracked, insured and signed-for. The rates are as follows:

  • £15 to UK.
  • £45 to EU.
  • £115 to North America.
  • £140 to Asia, Pacific and Worldwide.

Small packages are usually sent by Royal Mail or Parcelforce and ship for free.

Origin.

Pipedream frames are fabricated in Taiwan.

Imports, duty and taxes.

You, the customer, are responsible for any duty, tax or fees demanded by customs or by freight handlers when your order is imported so we advise you to contact your relevant authorities to check the charges.

The Harmonised Tariff Code for Frames and forks and parts thereof begins with 8714.91.XX. All other component parts begin with 8714.XX.XX (where XX identifies the item). 

Customers in the USA, please see the Imports section below.

IMPORTANT: Any information is provided for guidance only and may be subject to change.

Imports.

You, the customer, are responsible for any duty*, tax or fees demanded by customs or by freight handlers when your order is imported so we advise you to contact your relevant authorities to check the charges.

The Harmonised Tariff Code for bicycle frames and forks and parts thereof begins with 8714.91.XX. All other component parts begin with 8714.XX.XX (where XX identifies the item). 

USA

Customers in the USA can click the following link, 8714.91. Detailed information can be found at Section XVII, Chapter 87. Rates of duty are shown in column 1 as General and Special; column 2 indicates China Tariffs and does not apply to goods of Taiwanese origin. 

IMPORTANT: Any information is provided for guidance only and may be subject to change.

Order process and shipping.

Notifications.

Simply order the item(s) that you would like, and a simple 3 step process begins:

“Pending Payment”: You have products in your cart and have completed the billing and shipping forms. No payment option has been selected and no payment details have been entered.

Your cart and the information you have entered is visible to us. Typically, we follow up incomplete orders but if we don’t hear from you, we’ll delete all your information from our system.

“Processing”: We successfully received your payment and your order is in the process of being fulfilled. You’ll receive a confirmation email detailing your purchase shortly after.

“Completed”: We have created a shipping label for your product(s) and it’s scheduled for collection by the courier. You should receive an email confirmation from us with your tracking information shortly.

Shipping times.

If the products you have selected are in stock, then your order is generally processed within 1-3 days. Shipping is handled by TNT (FedEx in the USA) or DHL. For speed and peace of mind we use an express service which is tracked, insured and signed-for. You can track your package and view the estimated delivery date.

UK orders are usually delivered the next day but periodically, may take longer. Deliveries are not made on weekends or public holidays.

If you want to make any changes to your order then contact us while it’s still “Processing”: once the order is “Completed” we cannot turn the package around.

Safety compliance.

ISO 4210-2

ISO 4210-2:2015(en) Cycles — Safety requirements for bicycles — Part 2: Requirements for city and trekking, young adult, mountain and racing bicycles.

In producing this International Standard, the aim has been to ensure that bicycles manufactured in compliance with it will be as safe as is practically possible. The tests have been designed to ensure the strength and durability of individual parts as well as of the bicycle as a whole, demanding high quality throughout and consideration of safety aspects from the design stage onwards.

Frames manufactured by Pipedream Cycles Ltd are tested and comply with BS EN ISO 4210-2

Information about sizes, fit and more.

Sizes: Long, Longer and now Longish.....what does that even mean?

When we launched the Moxie, it was only available in 2 sizes as we were confident that our Drop Optimized Geometry® could fit most riders between 5’5”/1.65m and 6’4”/1.93m. QED.

However, with only 2 sizes the normal monikers of small (S), medium (M), large (L) and extra-large (XL) didn’t seem appropriate so we chose Long and Longer instead. S/M and L/XL might have been more recognisable but really, they’re not that much more informative without ‘numbers’: one brands’ medium might be another brands’ large and herein lies the problem with labelling. With the addition of smaller sizes to our line-up, Longish was the natural choice. Confused?

This is one of the reasons why geometry tables are provided. But, how do you use this data?

If you compare our geometry to the data for your current bike (or some other reference frame), this should give you some indication of fit.

The Geometry and Sizing tabs can be found at the bottom of our frame pages and they provide frame data and sizing recommendations to help you choose the best Pipedream bike for you.

For more information, check out the Fit tab below.

Fit: what frame fits me?

The Moxie and Sirius are available in 3 sizes and our Drop Optimized Geometry® will fit most riders between 4’11”/1.5m and 6’4”/1.93m.

Don’t be nervous, the frames are not as big as Longish, Long and Longer would suggest.

Static fit & dynamic fit

The effective top tube (ETT) length is used to determine your static fit i.e. your seated riding position. Assuming your current bike is a good fit, we recommend you chose the size which is the closest comparison.

However, make sure you factor in the stem length too (our MTB frames are optimised to use 25-45mm stems). You should also consider the rise and sweep of your bars.

Don’t worry about the reach as this will all make sense when you’re off the saddle and in the attack position: this is the dynamic fit of the frame.

We also suggest you compare the wheelbase of your current bike as this can give you an indication of how the bike might handle compared to what’s familiar to you.

We have size charts on our frame pages but if you’re between sizes or still uncertain about fit then give us a call and we can help you out.

Reach: explained and illustrated.

Very simply, reach is the length of the frame in front of the bottom bracket. Mountain biking is dynamic and a frame with a longer reach will generally climb and handle technical sections of trails easier.

However, there’s a relationship between all of those numbers in a geometry table so if you change one, it has an impact on others. For example, two bikes with the same effective top tube (ETT) length and head tube angle but with a different effective seat angle would have a different reach. This is illustrated here.

Fork: length, travel, offset and trail.
Fork length and travel.

You need to use a 29er fork if you plan on using 27.5+ wheels and tyres to ensure you have adequate arch clearance.

Our geometry tables indicate the optimal axle to crown length: if you’re planning on using a 27.5″ fork then bear in mind that a 170mm travel fork (for example) will typically have the same length, axle to crown, as a 150mm 29er fork. Our 

If you want to see how fork length affects the geometry of the bike then you can use this Geometry Calculator.

Fork offset and trail.

Don’t worry about fork offset too much: our frames work with all modern fork offsets.

Fork offset affects trail but so does wheel and tyre size. If you want to get super-geeky then check out the Bicycle Trail Calculator which will allow you to compare different set-ups. Your choice of fork will depend on where you ride and the kind of handling and performance you’re looking for.

Very simply, a reduced offset fork will have almost the same effect on trail as reducing the head angle by 1 degree. For an explanation of what trail is, there’s some links at the bottom.

Further reading.

Demystifying Fork Offset and Trail – NSMB.com

What’s wrong with having increased trail? – MBR

Moxie.

The Moxie is optimised for 29er forks between 140-160mm travel and the geometry table is based on a axle to crown measurement of 552mm . This approximates to a 160mm 29er fork, sagged 25% (rider on board).

Sirius.

The Sirius is optimised for 29er forks between 100-120mm travel and the geometry table is based on a axle to crown measurement of 483mm . This approximates to a 120mm travel fork, sagged 25% (rider on board).

Compatibility: what components fit?

Information about compatibility of parts and components with the Moxie, The Full Moxie and Sirius can be found in the data sheet at the link below. If the information you need isn’t listed or you have specific questions then please contact us.

 

Wheel and tyre sizes.

The Moxie, Sirius and The Full Moxie are versatile bikes and can accommodate 27.5, 27.5+ or 29er wheels. It’s even possible to set it up as a ‘mullet’ (29er up front, 27.5 out back).

What size tyres fit?

That depends on a few things…

Your wheel size, rim size and make/model of tyre are all factors that determine fit.

Our MTBs will happily take a 27.5 x 2.8″ tyre. Plus-tyres will typically offer more comfort and grip but the higher volume and lower pressure means they also have more drag. 

If you have well-built wheels with 30mm (internal) rims, then most 2.5″ 29er tyres will fit and you might even be able to fit a 2.6″ in the Moxie and Sirius frames, depending on make or model of tyre.

The Full Moxie will fit 2.6″ on 35mm (internal) rims. 

For what it’s worth.

We’ve tried a lot of different 29er tyre and rim combinations and we’ve found the optimal set-up for weight, traction, comfort, speed and durability is a 30mm internal rim and 2.35-2.4″ tyre.

Our experience of higher volume tyres is that they offer a marginal increase in traction and comfort but they’re typically a lot heavier. If the manufacturer has managed to make them light, then our experience has been that the side-walls often don’t last a day or the knobs come off. So, for what it’s worth, we’re prepared to give up a little bit of volume for the performance and reassurance that a high-quality, mid-size tyre offers.

The Schwalbe Hans Dampf, 2.35″ Super Gravity and Michelin Wild Enduro, 2.4″ are just a couple of our recommendations.

DIY: unpainted frames and decals.

Unpainted frames.

Periodically, we will offer unpainted frames.

An unfinished frame is not bare unfinished metal and there’s no visible colouring at the heat-affected zone (HAZ). It has a black EPD corrosion-resistant surface finish (internally and externally).

The frame is supplied with a pack that includes a metal, self-adhesive head badge, Heat Resistant Water Transfer (HRWT) decals and the standard frame hardware (sliding dropout inserts, bolts, rear axle, clips and guides).

For a ‘factory finish’, we recommend you have the frame professionally painted. HRWT decals must be clear-coated or lacquered for protection and durability.

HRWT decals.

We recommend that you have a professional apply decals and finish your frame for you. Should you decide to attempt it yourself, you do so at your own risk. 

The following are some basic steps and are not comprehensive instructions.

  1. It’s important that the surface of the frame is clean. Use a degreaser and microfibre cloth to remove any dirt, oil or debris as they can create bubbles between the decal and frame or prevent the decals from bonding to the paint correctly. 
  2. Prepare one decal at a time. Remove the protective top film and soak the decal and backing paper in a shallow tray or bowl of warm water for approximately 20 seconds or until the decal begins to release from the backing.
  3. Spray the surface of the frame with water so that the decal can be easily manoeuvred into position. 
  4. Gently slide the decal from the backing paper and carefully position it on the frame.
  5. Using a squeegee or damp sponge, press out any air or water from behind the decal so that it makes full contact with the surface of the frame. Be careful not to pull or stretch the decal as it can tear.
  6. With a damp sponge or wet cloth, remove any excess glue that may have been expelled from under the decals during application.
  7. Air dry for 24 hours or in an oven at 70-95°C for 15-20 mins.
  8. The decals must be clearcoated or lacquered for protection.
Decal files.

Decals are available as SVG, PDF, AI (or other) format files upon request and can be used for making vinyl cut decals or templates for masking.