Production and delivery information.

Latest news: updated 25th September 2022.

Stock alert.
Moxie Mx3.

Moxie Mx3 frames are available for pre-order from 1st October 2022, with delivery scheduled for January 2023 (TBC).

Sirius S6.

Sirius S6 frames will be in stock in spring of 2023 and will be available for pre-order around the end of 2022.

Stock status.
A.L.I.C.E.

In stock.

Sirius S5

Ready stock of longish/445mm frames; limited availability of long/465mm and longer/485mm with some colour/size combos already sold out.

Moxie.

Longish/440mm and Long/470mm frames are sold out. Longer/510mm are in stock.

The Full Moxie.

Stock levels for Long/470mm frames are all low. Longer/510mm are in stock with Vivid colours (2021) discounted.

Shock options:

DVO Topaz T2 (air), DVO Topaz T3 (air) or Jade X (coil) shocks. Cane Creek, Fox or Rockshox are subject to availability with the UK distributor.

Supply chain.

Disruption.

As has been widely reported, almost every stage of the supply chain has been disrupted: the production of raw materials, manufacturing and fabrication, painting and the bulk shipping of freight have all been affected.

While the production and supply of bicycles and components is slowly improving, bulk shipping is becoming increasingly challenging. Increasing fuel costs, high demand for space on vessels and limited capacity are just some of issues contributing to a global shipping problem.

Delays are also happening as containers are sometimes offloaded en route and transferred to other vessels as freight forwarders and ports attempt to manage their loads more efficiently and maximise the use of their available space.

Remarkably (and not without considerable planning) we’ve been able to maintain a steady supply of frames despite the disruption in the bicycle industry. Our long-established relationship with our fabrication partner has made this possible.

We’re cautious with the arrival dates we post for pre-orders but our shipments have typically arrived within 1-4 weeks of our posted dates.

Pre-orders.
Why do we offer frames for pre-order?

Demand for Pipedream frames means they often sell out faster than expected: popular sizes and colours often sell out either before or shortly after their arrival. By offering frames for pre-order, it allows riders like yourself to secure the frame you want and avoid disappointment. It also means we can more accurately forecast our requirements and fabricate the appropriate frames based on anticipated demand, thereby minimising the lead times and the periods where products are out of stock

IMPORTANT: frames are only ever offered for pre-order once production has begun and we have an estimated arrival date. 

Pre-order options.

The product pages indicate what options are immediately available i.e. in stock and what options can be pre-ordered. Pre-order options are indicated and distinguished by a suffix, for example (#1-2023, PRE-ORDER) which indicates the batch number and year of delivery.

Arrival time.

If a frame is offered for pre-order, the anticipated arrival date with be indicated on the product page above the frame options. Historically, we’ve been able to fulfil orders within 4 weeks of our posted dates.

Order process and fulfilment.

Pre-order shipping.

If you’ve placed an order for a frame shortly after the arrival of our bulk shipment, please note, orders are fulfilled in sequence (as much as practically possible). Priority is given to pre-ordered frames. 

Orders for products that are in stock are are typically shipped within 48 hours of receipt. Orders that include components might take longer to ship but we’ll advise you ASAP.

Order notifications.

Simply order the item(s) that you would like, and a simple 3 step process begins:

“Pending Payment”: You have products in your cart and have completed the billing and shipping forms. No payment option has been selected and no payment details have been entered.

Your cart and the information you have entered is visible to us. Typically, we follow up incomplete orders but if we don’t hear from you, we’ll delete all your information from our system.

“Processing”: We successfully received your payment and your order is in the process of being fulfilled. You’ll receive a confirmation email detailing your purchase shortly after.

“Completed”: We have created a shipping label for your product(s) and it’s scheduled for collection by the courier, typically the same day. You should receive an email confirmation from us with your tracking information shortly.

Courier times.

If the products you have selected are in stock, then your order is generally processed within 1-3 days. Shipping is handled by TNT (FedEx in the USA) or DHL. For speed and peace of mind we use an express service which is tracked, insured and signed-for. You can track your package and view the estimated delivery date.

If you want to make any changes to your order then contact us while it’s still “Processing”: once the order is “Completed” we cannot turn the package around.

There are occasional delays in collections from our site and some delivery delays from the UK hubs due to a countrywide shortage of HGV drivers. UK orders are usually delivered the next day but periodically, may take longer. Deliveries are not made on weekends or public holidays.

If you’re outside the UK.

EU Imports.
EU pricing.

VAT is zero-rated for EU customers. VAT will be charged when your shipment is imported (see below).

Rules of origin.

Pipedream frames are fabricated in Taiwan.

Imports, duty and taxes.

Before 1st January 2021, VAT was included at checkout but this is now charged at import. With the addition of duty, the cost of goods are approximately 5% more than they were in 2020.

You, the customer, are responsible for any EU duty, tax or fees demanded by customs or by freight handlers when your order is imported so we advise you to contact your relevant authorities to check the charges.

The Harmonised Tariff Code for bicycle frames and forks and parts thereof begins with 8714.91.XX. All other component parts begin with 8714.XX.XX (where XX identifies the item). EU duty on bicycle frames and forks and parts thereof (of non-preferential origin) is charged at 4.7%.

IMPORTANT: Any information is provided for guidance only and may be subject to change.

International imports.
Origin.

Pipedream frames are fabricated in Taiwan.

Imports, duty and taxes.

You, the customer, are responsible for any duty, tax or fees demanded by customs or by freight handlers when your order is imported so we advise you to contact your relevant authorities to check the charges.

The Harmonised Tariff Code for Frames and forks and parts thereof begins with 8714.91.XX. All other component parts begin with 8714.XX.XX (where XX identifies the item). 

Shipments entering the USA

Customers in the USA can click the following link, 8714.91. Detailed information can be found at Section XVII, Chapter 87. Rates of duty are shown in column 1 as General and Special; column 2 indicates China Tariffs and does not apply to goods of Taiwanese origin. 

IMPORTANT: Any information is provided for guidance only and may be subject to change.