Frequently Asked Questions.

Shipping | How much does it cost to ship to me?
We ship worldwide.

If you can’t select your country at checkout then contact us and we’ll give you a quote: let us know your address or post/zip code.

The published prices include VAT (20%) for UK and EU customers. If you are outside the EU, your browser might not show the VAT-free price until your shipping location is entered: no payment details are requested at this stage.

Couriers and rates.

Shipping is handled by TNT or DHL.

For speed and peace of mind we use an express service which is tracked, insured and signed-for. The rates are as follows:

  • £15 to UK.
  • £45 to EU.
  • £115 to North America.
  • £140 to Asia, Australasia, Pacific, Global.

The Harmonised Tariff Code for bicycles is 8714.91 and countries further sub-categorise parts and components as 8714.91.XX (where XX identifies the item). If country of origin is required, Pipedream frames are fabricated in Taiwan.

International customers may incur duty, sales tax and handling fees when the goods are imported so we advise you to contact your relevant authorities to check for any charges.

Moxie | Size and fit.

The Moxie is available in 3 sizes and will fit most riders between 4’11”/1.5m and 6’4”/1.93m with an appropriate length dropper post.

Don’t be nervous, the frames are not as long as the length descriptions (longish, long and longer) would suggest.

For the best fit, we recommend that you compare the effective top tube length (ETT) of your current bike and choose the frame size that’s closest. ETT is used for your ‘static fit’ i.e. your seated riding position.

Don’t worry about the reach as this will all make sense when you’re off the saddle and in the attack position: this is the ‘dynamic fit’ of the frame.

We’d also suggest you compare the wheelbase of your current bike as this can give you an indication of how the bike might handle compared to what’s familiar to you.

We have a recommended size chart on the Moxie page but if you’re between sizes or still uncertain about fit then give us a call and we can help you out.

Moxie | Wheel and tyre size.

The Moxie is a versatile bike and can accommodate 27.5, 27.5+ or 29er wheels. It’s even possible to set it up as a ‘mullet’ (29er up front, 27.5 out back).

What size tyres fit?

That depends on a few things…

Your wheel size, rim size and make/model of tyre are all factors that determine fit.

The Moxie will happily take a 27.5 x 2.8″ tyre. Plus tyres will typically offer more comfort and grip but the higher volume and lower pressure means they also have more drag. 

If you have well-built wheels with 30mm (internal) rims, then most 2.5″ 29er tyres will fit and you might even be able to fit a 2.6″ in the frame, depending on make or model

For what it’s worth.

We’ve tried a lot of different 29er tyre and rim combinations and we’ve found the optimal set-up for weight, traction, comfort, speed and durability is a 30mm internal rim and 2.35-2.4″ tyre.

Our experience of higher volume tyres is that they offer a marginal increase in traction and comfort but they’re typically a lot heavier. If the manufacturer has managed to make them light, then our experience has been that the side-walls often don’t last a day or the knobs come off. So, for what it’s worth, we’re prepared to give up a little bit of volume for the performance and reassurance that a high-quality, mid-size tyre offers.

The Schwalbe Hans Dampf, 2.35″ Super Gravity and Michelin Wild Enduro, 2.4″ are just a couple of our recommendations.

Moxie | Fork length.

The Moxie is optimised for 29er forks between 140-170mm travel and the geometry table is based on a 555mm axle to crown fork.

You need to use a 29er fork if you plan on using 27.5+ wheels and tyres.

If you use a 27.5″ fork then bear in mind that the axle to crown length at 160mm travel will typically be the same as a 29er at 140mm.

If you want to see how fork length affects the geometry of the bike then you can use this Geometry Calculator.

Fork | Offset and trail.

Don’t worry about fork offset too much: our frames work with all modern fork offsets.

Very simply, a reduced offset fork will have almost the same effect on trail as reducing the head angle by 1 degree. For an explanation of what “trail” is, we’ve included some links below.

Fork offset affects trail but so does wheel and tyre size. If you want to get super-geeky then check out the Bicycle Trail Calculator which will allow you to compare different set-ups. Your choice of fork will depend on where you ride and the kind of handling and performance you’re looking for.

Demystifying Fork Offset and Trail –

What’s wrong with having increased trail? – MBR

Compatibility | What parts fit the frame?

Information about compatibility of parts and components can be found in the data sheet at the link below. If the information you need isn’t listed or you have specific questions then please contact us.