Frequently asked questions…this week

Posted: May 12, 2013 by Stuart   -   Comments Off

Even though we have extensive product information on the site we do appreciate that not everyone has time and patience to look through our pages for the answer they need, and would prefer to get the answers direct from us via an email. Consequently we get a fair number of emails and phone calls throughout the week asking the same questions over and over again.

Here’s some common ones that have popped up this week……

Direct Sales – even though there are a handful of shops in the UK and Europe that stock our frames, we sell direct to the customer. Purchases can be made by giving us a call, by emailing us, or by ordering on-line on the website. We take debit and credit card payments and also accept Paypal payments, BACS payments (bank to bank) for UK customers and Wire Transfers (bank to bank) for International customers.

International Orders – we ship all over the world (including North and South America) from the UK and Singapore. Shipping prices vary depending on where you are but all our shipments are carried out with express couriers so transit times are kept to a minimum.

Stock – we have good stock of all our all our steel frames at the moment and as usual our Titanium Sirius (26er) and Titanium Skookum (29er) are fabricated on demand and current leadtimes are around 4 – 6 weeks.

Complete builds – for all our frames we offer a standard affordable spec based around an X-Fusion fork, Halo Wheels and a SRAM X5 (3×9) or Shimano SLX (3×9) groupset, and various other Gusset and Halo finishing components but if you’re after a custom build (spec) then we can do that too. Hope, USE, Middleburn, Chris King, Velocity, Rohloff, Gates (Carbon Belt Drive), Renthal, ODI, Shimano Alfine, Enve are just some of the products we can add to your bike to give it that ‘bling factor’. Whatever kind of build you’re after we will do our best to fit in with your budget. Just email us or give us a call so we can discuss your requirements.

On-line ordering – recently we have updated our on-line ordering system so that our customers can order some finshing components along with the frame without the need to email us or phone us.

Spare derailleur hangers (for the Scion R853) – these are available direct from us for £15.00 (includes postage). This will soon be an option on our Scion R853 page.

Spare decals – these are available direct from us for £15.00 (includes postage).

Sliding dropouts – by default the Sirius and Skookum are shipped with regular sliding dropouts that allow you to run a traditional geared set up. If you’re intending to run your bike as a single speed or with an internally geared hub such as an Alfine or Rohloff we can swap the right hand slider out for one that has no derailleur hanger. If you’re running a Rohloff we can swap the left hand one out too for one that has a deep slot (Rohloff OEM). For those of you that wish to stiffen the back end up, we’ll soon be offering the option of purchasing 142×12 dropouts for both frames too.

If you have other questions that you can’t find the answer to on the site then please give us a call on 01291 408708 or send us a message using the form on the contact page.

Bigfoot has landed – finally!

Posted: March 6, 2013 by Stuart   -   Comments Off

Skookum 29er R853 now in stock

If you’ve been patiently waiting for the arrival of our Skookum 29er R853 then the wait is finally over. The frames arrived yesterday exactly a week later than we were told, but we’re just happy they are now in and we’re working flat out to get all pre-orders out the door as soon as possible.

If you’ve pre-ordered one and added a headset or other finishing components there’ll be an extra day or 2 delay, because we’re still waiting on a couple of things from our suppliers, but it’s likely that all frames and kit will be despatched by Friday this week.

Scion R853 New Colours now in stock

If you’ve pre-ordered one of the new Scions R853′s you’ll be glad to hear they are now with us too. Again, we’re doing our best to get all orders despatched by the end of the week.

We’ll posting pics of the new colours of both the Skookum 29er and the Scion on our Facebook page over the next few days.