FAQ

I’VE SENT YOU A COUPLE OF EMAILS AND NOT HEARD ANYTHING BACK YET: ANYBODY THERE?

WHAT ABOUT INTERNATIONAL ORDERS?

WHAT FORK LENGTH IS YOUR GEOMETRY QUOTED FOR?

ARE YOUR FRAMES COMPATABLE WITH THE ALFINE OR ROHLOFF HUBS?

DO YOU OFFER YOUR BIKES FULLY BUILT?

ARE YOU ABLE TO OFFER CUSTOM FINISHES ON YOUR STEEL FRAMES?

CAN YOU RECOMMEND A FRAME BUILDER WHO CAN MODIFY MY FRAME?

I’VE SEEN SOME ALU’ AND CARBON PIPEDREAM FRAMES: WHY ARE THESE NOT ON YOUR WEBSITE?

WHERE ARE YOUR FRAMES MADE?

I’M A RETALER/IMPORTER: ARE YOU LOOKING FOR DEALERS?

 

I’VE SENT YOU A COUPLE OF EMAILS AND NOT HEARD ANYTHING BACK YET: ANYBODY THERE?

We are really busy and we’re a small staff, not an army of minions! Be patient and we will get back to you ASAP. Emails are you best way of contacting us and we will get back to you. Social messaging is not as effective – just saying – we’re not online 24/7.

WHAT ABOUT INTERNATIONAL ORDERS?

We can send to just about anywhere: if your country is not listed at checkout, then contact us for a quote. We advise you to contact customs in your country to see what import charges you’re likely to incur. The duty tariff code for a bicycle frame is 8714.91.XX

WHAT FORK LENGTH IS YOUR GEOMETRY QUOTED FOR?

Fork length is generally listed in our geometry charts. To calculate the geometry based on your own fork selection, there’s a really good tool at Bikegeo.

ARE YOUR FRAMES COMPATIBLE WITH THE ALFINE OR ROHLOFF HUBS?

Rohloff inserts are available for our Sirius 3G frame so contact us for more details. Currently our frames do not offer dedicated cable routing for the Alfine or Rohloff. Our sliding dropout frames are best suited for internal gear hubs.

DO YOU OFFER YOUR BIKES FULLY BUILT?

Yes, sort of, but half the fun of buying a frame-only is deciding exactly which components you want to specify for your ‘semi-custom’ build. We’re more than willing to help you out and can source a number of components so if you should buy these from us as a ‘bundle’ you can score a great deal. Send us your parts wish-list and we’ll give you a quote.

ARE YOU ABLE TO OFFER CUSTOM FINISHES ON YOUR STEEL FRAMES?

We can customize your frame to your own personal colour choice and we use one of the best finishing shops in the UK. If you’re wanting additional braze-ons, this is the time to do it (see below).

CAN YOU RECOMMEND A FRAME BUILDER WHO CAN MODIFY MY FRAME?

We can make minor modifications to your frame but bear in mind, the frame will need to be repainted. We’ve added brake bosses, rack mounts and other braze-ons for customers so let us know your needs and we’ll give you a quote.

It wouldn’t be inappropriate to recommend one builder over another as they’re all craftsmen. Search online and you’ll find a number of custom builders in the UK who could possibly help you out.

I’VE SEEN SOME ALU’ AND CARBON PIPEDREAM FRAMES: WHY ARE THESE NOT ON YOUR WEBSITE?

We’ve tested and dabbled with a few models (MTB and road) but generally these are only available in Asia. Every so often we’ll have some come through the UK so ask if you’re interested.

WHERE ARE YOUR FRAMES MADE?

Our frames are fabricated in Taiwan by a company that specialises in steel and titanium frame manufacture. Our Ti frames are usually built in China but we’ve also used fabricators in Russia and the USA.

I’M A RETAILER/IMPORTER/ENTERPRISING INDIVIDUAL: ARE YOU LOOKING FOR DEALERS/DISTRIBUTORS?

We’re always looking for ways to make our frames more widely available so if you’re a shop, distributor or importer, talk to us.